Frequently Asked Questions

General Tour Questions

How far is the tour starting point from the cruise ship dock?
What if my cruise ship is rerouted and no longer comes to Nassau on the scheduled date of my tour?
Are tour guide gratuities included in the tour price?
Are bathrooms available during the tour?
What do I need to bring on the tour?
Are gift certificates available?
Do I need to purchase a ticket if I’m not eating on the food tour?
If a food tour is sold out, or a listed time does not work with my schedule, can I request another time?
How much food is served on the food tour? Are alcoholic beverages included?
Is transportation included?
Do you cancel tours due to rain or other bad weather?
Do I have to purchase tickets in advance? Can I pay cash?
Can I get a refund or reschedule my experience after I purchase tickets?
What if I have dietary restrictions or food allergies?
Does the tour end at the same place we begin?
How much walking is on the tour? Is the tour wheelchair accessible?
How do I cancel my booking?
Are there any cancellation fees?
How long does it take to process a refund?
Are cancellations allowed for last-minute bookings?
How will I receive my refund if I paid by credit/debit card?
How can I book an accommodation through your website?
Are the accommodations accessible for guests with disabilities?
Is Wi-Fi available in all accommodations?
Can I request specific accommodations?
What types of accommodations do you offer?
What travel documents do I need for my trip?
Can I buy travel insurance after booking my trip?
How do I make a claim on my travel insurance?
How do I choose the right travel insurance plan?
Does travel insurance cover trip cancellations?
What payment methods do you accept?
Can I pay for my trip in installments?
Is my payment secure on your website?
Can I change the payment method after booking my trip?
Can I use travel credits or loyalty points for payment?
Do I need to be vaccinated to travel to certain destinations?
How do I find out if my travel destination has any COVID-19 hotspots?
What steps should I take to stay safe while traveling?
Are COVID-19 tests required before traveling?
What travel insurance options cover COVID-19-related issues?
What transportation options are available for my trip?
Do you provide airport transfers?
Are there any discounts for booking transportation in advance?
Do you offer eco-friendly transportation options?
What should I do if my transportation is delayed or cancelled?

Private Tour Questions

Does the Cooking Class require a minimum number of participants in order to run?
Are tips/gratuities included in my Private Group Tour?
Are tours and private tours offered only in English?
Can I book a Private Group Tour?
How do I cancel my booking?
Are there any cancellation fees?
How long does it take to process a refund?
Are cancellations allowed for last-minute bookings?
How will I receive my refund if I paid by credit/debit card?
How can I book an accommodation through your website?
Are the accommodations accessible for guests with disabilities?
Is Wi-Fi available in all accommodations?
Can I request specific accommodations?
What types of accommodations do you offer?
What travel documents do I need for my trip?
Can I buy travel insurance after booking my trip?
How do I make a claim on my travel insurance?
How do I choose the right travel insurance plan?
Does travel insurance cover trip cancellations?
What payment methods do you accept?
Can I pay for my trip in installments?
Is my payment secure on your website?
Can I change the payment method after booking my trip?
Can I use travel credits or loyalty points for payment?
Do I need to be vaccinated to travel to certain destinations?
How do I find out if my travel destination has any COVID-19 hotspots?
What steps should I take to stay safe while traveling?
Are COVID-19 tests required before traveling?
What travel insurance options cover COVID-19-related issues?
What transportation options are available for my trip?
Do you provide airport transfers?
Are there any discounts for booking transportation in advance?
Do you offer eco-friendly transportation options?
What should I do if my transportation is delayed or cancelled?

Booking Questions

How do I cancel my booking?
Are there any cancellation fees?
How long does it take to process a refund?
Are cancellations allowed for last-minute bookings?
How will I receive my refund if I paid by credit/debit card?
How can I book an accommodation through your website?
Are the accommodations accessible for guests with disabilities?
Is Wi-Fi available in all accommodations?
Can I request specific accommodations?
What types of accommodations do you offer?
What travel documents do I need for my trip?
Can I buy travel insurance after booking my trip?
How do I make a claim on my travel insurance?
How do I choose the right travel insurance plan?
Does travel insurance cover trip cancellations?
What payment methods do you accept?
Can I pay for my trip in installments?
Is my payment secure on your website?
Can I change the payment method after booking my trip?
Can I use travel credits or loyalty points for payment?
Do I need to be vaccinated to travel to certain destinations?
How do I find out if my travel destination has any COVID-19 hotspots?
What steps should I take to stay safe while traveling?
Are COVID-19 tests required before traveling?
What travel insurance options cover COVID-19-related issues?
What transportation options are available for my trip?
Do you provide airport transfers?
Are there any discounts for booking transportation in advance?
Do you offer eco-friendly transportation options?
What should I do if my transportation is delayed or cancelled?